Utilities Kingston continuing water meter replacement throughout city

Utilities Kington may be in your area to replace end-of-life water meters, and the company wants customers to know that certified technicians will visit homes and businesses to do so.

According to the utility company, affected homeowners will receive a pamphlet in their mailbox. Utilities Kingston has been replacing end-of-life water meters since October of 2015. Through the program, over 16,000 end-of-life water meters in Kingston have been replaced, helping to ensure “continued accuracy of metering equipment,” the company said in a press release on Friday, Jan. 17, 2020.

“The utility company thanks customers for their support of its water meter replacement project,” Utilities Kingston said.

Now, in 2020, the company will replace a further 2,100 water meters. In doing so, Utilities Kingston certified technicians will be on the ground visiting the homes and businesses due for meter replacement. The utility provider advises that their technicians will always be in uniform and carrying photo identification.

According to Utilities Kingston, most of the meter replacements will take place on an appointment basis at addresses located in the east, west, and central areas of the city. A detailed map of where the work will take place is available here.

Customers are being asked to watch their mailboxes for an envelope from Utilities Kingston, which will contain a letter and coloured pamphlet. When customers receive a pamphlet, it means that meter installers are in their area and they have two weeks to schedule an installation appointment with Utilities Kingston. The package customers receive in their mailbox will include information on how to book and prepare for an appointment.

Customers who do not receive a communication from Utilities Kingston in their mailbox regarding the water meter replacement will not be impacted by the program at this time, and do not need to take any action.

Tenants and landlords

Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlord that they’ve received a notice, Utilities Kingston said. Landlords are ultimately responsible to ensure the mandatory water meter replacements are completed in their buildings.

For more information regarding the water meter replacement program, click here. Customers can also call Utilities Kingston to learn more and find out what to expect through the program at 613-546-0000.