Kingstonian cell phone users have ‘worst plans in the world’

Photo by Blake Barlow.


At this moment, I’m betting your cell phone is either in your hand, on the surface beside you, or in a pocket, steps away.  As we all know, cell phone usage now permeates every aspect of daily life.

Just ask Sandra Birk*, who started selling mobile devices at the Cataraqui Centre in 2012.

“Back then, we still had to convince people that they needed a cell phone. We had to say ‘Look at all the cool stuff it can do; you’ll use it in the car!’” said Birk. “Now people know they need them. They’re just shopping for the best deal.”

With 11 stores or kiosks in the Cataraqui Centre alone that sell, upgrade or activate phones, it might seem Kingstonians have choices a-plenty.

I asked Birk, as well as several other mall vendors, what Kingstonians love, hate and want from their ever-present devices.


Kingstonians suffering ‘Worst plans in the world’

Birk and her colleague, Simon Nelson, agreed that plan pricing is the number one pain point for cell phone customers in Kingston.

“People do come shopping with unrealistic expectations on plans,” Birk said.

Nicholson notes that American ads for AT&T, T-Mobile and Verizon, broadcast on the US networks in Canada, create confusion.

“[American provider] Verizon has three times the subscribers as Canada has for a population,” Nelson said. That volume allows the company to offer plans at rates that are inaccessible to Canadians.

The European market follows similar trends. In England, for example, subscribers can get upwards of 25 GB of mobile data and unlimited minutes for around $50 Canadian per month.

“England has twice the population of Canada, ” Nelson said.

That population density makes all the difference. “Canada has the most surface area with the least amount of people,” Birk explained, noting that companies have to pay to put up the cell phone towers their networks run on. When you consider the number of cell phone plans you need to pay for one tower, Canada’s high rates begin to make sense.

“[Some service providers] are putting towers in remote locations to expand the network now, but there are fewer people in those areas to pay for service and cover the cost,” she said.

As such, subscribers in denser parts of the country pay more to subsidize the infrastructure.

Payne Dunn, who works at a cell phone** shop down the mall, offers a more blunt assessment.

“Canada has the worst cell phone infrastructure in the world,” he said, noting he is referring to developed countries with an established mobile infrastructure. “Ontario in particular. We are the worst.”


Kingston kids and phone usage

Dunn, Nelson and Birk agreed that kids receiving their first cell phone average around 13 or 14 years of age.

“I have sold a phone for a kid as young as nine,” Birk said, noting that was an exception.

“It’s more for the parents than the kids at that point,” added Nelson. “The kid might start walking themselves home from school [for instance], and the parents want to be in touch.”

Dunn noted that early teens are “surprisingly unpicky” about the phone they end up with. “They’ll take whatever they can get. Their parents might even put a plan on an old phone for them and they’ll be happy,” he said.

“Once they get up to 18, 19 years old, that’s when they are very picky. They want the iPhone, and they want the newest one.”

Kids are also a main cause of cell phone damage, Dunn said.

“At the store level, a lot of the damage we see is from little ones picking up Mom’s phone and throwing it across the room.”


Smartphone fatigue

Smartphone sales reportedly began slowing worldwide for the first time in 2016, while a return to basic phones is also trending thanks to celebrities like Rihanna, Scarlett Johansson and Kate Beckinsale flashing their flip phones for the cameras.

The only real signs of smartphone fatigue in Kingston come from senior customers, who have been pressured into buying a smartphone by a child or grandchild, Birk noted.

“You would be shocked how many kids convince their parents to get iPhones and high-end devices, when they make calls twice a year,” she said.

When left to pick the devices on their own, Dunn said most elder consumers want the basics: “Big buttons, big screen, loud, easy to use.”

Meanwhile, post-secondary school students keep all the vendors busy, and bring in good business.

“They want high-end devices, they’re willing to pay for them,” said Nelson.

The iPhone and the Huawei smartphone are reportedly Kingston’s best-sellers.


*Names have been changed to protect the sources’ identities.

**Store name withheld to protect employee’s interests.

Samantha Butler is a life-long Kingston resident and writer. She is a news junkie and mom who loves reading, chasing her toddlers and working out.

Samantha Butler-Hassan, Local Journalism Initiative

Samantha Butler-Hassan is a staff writer and life-long Kingston resident. She is a news junkie and mom who loves reading and exploring the community. This article has been made possible with the support of the Local Journalism Initiative.

5 thoughts on “Kingstonian cell phone users have ‘worst plans in the world’

  • Pingback: Kingstonian cell phone users have ‘worst plans in the world’ – Unlimited Data Plans

  • The providers have been using the excuse of “surface area and low population” for the past 15 years. By now (and definitely years ago) they have had the towers built and in many areas shared towers. There is no excuse for the high rates, for roaming charges, etc except that the CRTC allows it. Remember, Verizon wanted into the market and our regulators made sure they didn’t.. Bell, Rogers, Telus, t are simply making enormous profits and we the consumers have no option as there is no real competition!

    • 95 percent of the population is concentrated along the southern boarder. It’s not like they are putting cell up towers to cover the entire country. The crtc is a joke and so are the big telecoms and the governments that enable them.

  • Compared to Australia Canada has more population but our cell phone cost in Canada are about twice Australians. Why?
    Australia has competition we don’t.

  • And by the way in Eastern Europe, like Romania, I bought last month a one time card with 5€ (from local Vodafone) which included the free card (top up is same price as a new card, and for that price standard is 2000 national minutes or texts plus unlimited same network minutes or texts and 30GB of 4G data but they also run promos throughout the year and ended up with 70 GB of LTE data for that 5 €! Got 3 cards for 20 days. My heavy data user son barely got to 20gb during our local stay…
    They also gave roaming rechargeable cards starting at 15€ for hundreds of minutes in Canada and US and thousands of minutes in European Union
    Mind you Romania has almost 20mil population and is the size of Ontario perhaps but prices seem to be 10 times lower, a fraction what Canadians are paying..

Leave a Reply

You cannot copy content from this page, please share the link instead!