Rogers outage creating issues with local 911 services

Kingston’s emergency response communications centre, which is currently dealing with issues regarding 911 calls due to a Canada-wide outage of Rogers cellular services. Photo via Kingston Police.

Rogers customers across Canada are experiencing ongoing outages, and local emergency response systems have been affected.

According to Rogers, the outage began overnight from Sunday, Apr. 18 to Monday, Apr. 19, 2021. The outage is also impacting Fido customers, the company said.

“We sincerely apologize to our customers. We know connectivity is critical & are working hard to restore services for customers who continue to experience wireless interruptions,” Rogers Helps, the company’s customer assistance Twitter account said at 1:39 p.m. on Monday, Apr. 19, 2021.

“Residential and business wireline internet services are not impacted. We will continue to provide updates,” the company said in the same update on its website.

According to Kingston Police, the cellular service outage is impacting local emergency response services.

@KingstonPolice wants to notify our community that @Rogers cellphone service is currently dealing with a Canada-wide outage. We want to inform everyone that if you call 9-1-1 and hang up, our communicators are unable to call back, so please stay on the line,” Kingston Police said in a tweet at 1:48 p.m. the same day.

Rogers has not provided any sort of timeline with regard to when their cellular services will be restored. The company does, however, direct its clients to their website here for seeking support during an outage.

“Especially during these times, we know how important it is to stay connected. For those experiencing outages, we are working hard to get your services back up and running ASAP, Rogers tweeted out at just before noon. “We appreciate your patience and apologize for the inconvenience. For live updates, follow @RogersHelps.”

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