Kingston Transit pass holders can now renew in real time with new online portal
Kingston Transit reloadable bus passes can now be renewed online in real time. The new digital pass renewal portal came online today, Thursday, Nov. 16, 2023, and to mark the occasion of the launch, the first ten people to renew their pass in this new portal will receive a free month of Kingston Transit rides, according to a release from the City of Kingston.
Riders can log in to the City of Kingston portal through My.KingstonTransit.ca and upload the number associated with their existing Kingston Transit bus pass, as well as personal details and credit card information. According to the release, riders can renew monthly or weekly passes or add funds to multi-ride cards.
“This new portal will make it much easier for riders to update their monthly bus passes but is also a brand-new way for riders to be able to add funds to an existing multi-ride bus pass,” said Ian Semple, Director of Transit and Transportation. “The old renewal system only allowed for monthly passes to be renewed and the renewal process took 24 to 48 hours. This new portal will allow most types of Kingston Transit passes to be renewed and the renewal process will be instant.”
According to the release, as part of the new portal, riders will also be able to add more than one card to the portal. This allows a parent or guardian to add funds to a youth or senior card. Riders will also have the option to enable an auto-renewal feature to ensure their bus passes are up to date.
The City noted that this portal will not replace the current rider option to renew bus passes in person at one of the many retail locations in the city, and can only be used to update existing physical bus passes. New bus passes can be purchased in person at either the City Hall Payment Centre located at 216 Ontario Street or the Cataraqui Centre Guest Services Desk located at 945 Gardiners Rd.
The City welcomes questions about the new pass renewal portal or anything else related to Kingston Transit. Contact them at [email protected] or by calling 613-546-0000.