The City of Kingston is suspending all shows at The Grand Theatre’s Regina Rosen Auditorium effective immediately as of Friday, Mar. 13, 2020.
“This is based on the recommendation today by Ontario’s Chief Medical Officer of Health to immediately suspend all large events and public gatherings of more than 250 people,” the City said in a statement. “As we are making this important announcement, we ask our patrons to be patient as we work through the process of responding to the volume of inquiries we’re receiving. Your understanding is appreciated.”
The City said that, at this point, City-run events and gatherings of fewer than 250 people are not impacted by this recommendation.
“City continues to monitor the information released by the provincial Ministry of Health and other public health partners, including KFL&A Public Health,” the statement reads. “We remind residents that Kingston remains a low-risk community.”
In terms of ticket reimbursement, the City said they have suspended their ‘no refund’ policy due to this occurrence.
” We encourage people with tickets to Grand OnStage shows to select another performance in the series or consider requesting a gift certificate for a future Grand OnStage show next season. However, we will refund tickets if requested,” said Julie Fossit, Manager of Cultural Marketing for the City of Kingston. “Rental shows require that [Theatre Manager] Dianne Zemba confer with the individual presenters about what they would like to see happen as some shows may be rescheduled but refunds will also be honoured for those shows if requested.”