COVID-19 cases linked to LiveWell Centre in downtown Kingston

The LiveWell Centre on Bagot Street is currently one of two clinical healthcare settings experiencing a COVID-19 outbreak in the KFL&A region. Photo by Lucas Mulder.

Kingston, Frontenac, Lennox and Addington (KFL&A) Public Health is currently monitoring eight cases of COVID-19 connected to an outbreak at LiveWell Centre in downtown Kingston.

Offering chiropractic care, massage, physiotherapy and other medical services, LiveWell Centre’s outbreak began on Monday, Nov. 30, 2020. Although not required to do so by Public Health, the Centre went public about the presence of COVID-19 in its setting on Tuesday, Dec. 1, 2020.

“We have learned that a staff member of LiveWell Centre at 348 Bagot St. has tested positive for COVID-19.  They are self-isolating at home. Clients deemed to be at risk are being contacted directly by KFL&A Public Health. Working together with KFL&A Public Health, we have implemented safety protocols and are taking every step to prevent further transmission,” the LiveWell Centre said in a Facebook post.

“LiveWell staff who may have been exposed are self-isolating at home. We continue to work closely with KFL&A Public Health who are following up and tracking contacts to contain the situation,” the post continued. “LiveWell has disinfected and sanitized the workplace. We hope staff have a safe recovery and we look forward to serving you in the future.”

Two days later, LiveWell again took to social media to apologize for the situation, even while KFL&A Public Health has cited no health or safety breaches at the clinic.

“We are reaching out to let everyone know how truly sorry we are about this situation. For 20 years, we at the LiveWell Centre have proudly served to improve the health of our community. It is devastating to us that some our patients have been exposed to COVID-19,” they said on Facebook.

“We are working tirelessly with Public Health to care for and reach out to those affected by this exposure. Everyone who has, IN ANY WAY been affected, has been contacted. For everyone else, please rest assured that we are doing everything we can to get to the bottom of this,” the post continued. “As health care providers our purpose is to better the lives of those who trust us to care for them. This is a difficult situation and we apologize for any stress or anxiety this has caused our community. As always, the health and safety of our patients comes first.”

According to an update from KFL&A Public Health on Monday, Dec. 7, 2020, the eight cases associated with the outbreak at LiveWell also incidentally spread the virus to others. As of that date, the clinic is believed to be linked to an additional 15 secondary cases of COVID-19.

For information on COVID-19, updated daily, please refer to Kingstonist’s COVID-19 Quick Reference Guide.

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