Update: Resolved – City of Kingston investigating disruption of website services

Photo by Kari Shea.

Editor’s note: This article has been updated since it was originally published on Thursday, Mar. 14, 2024, at 12:52 p.m. Please see bottom of article for most recently updated information.


The City of Kingston is currently investigating after a second disruption of its website services in as many weeks.

Just after 12:30 p.m. on Thursday, Mar. 14, 2024, the City of Kingston website stopped loading. In response to Kingstonist inquiries, the City confirmed there is an ongoing outage of its website, and noted that the outage is affecting the Utilities Kingston website, as well. This comes exactly one week after the City of Kingston’s online and network services were disrupted on Thursday, Mar. 7, 2024, for a few hours. That disruption was due to technical issues with a third party service provider, and not the result of a cyberattack — cyberattacks on Ontario municipalities of late (like the one in Napanee) led the City of Kingston to underscore that last week’s service disruption was not suspicious or criminal in nature.

The current disruption is also due to technical issues with a third party service provider, the City of Kingston told Kingstonist just before 1 p.m. on Thursday. In response to Kingstonist inquiries as to whether the issues involved the same third party service provider, the City of Kingston communications team said that the current disruption is due to issues with a different service provider.

The current disruption, like that last week, is not due to a cyberattack, the City underlined.

It is not known if online services outside of the City of Kingston and Utilities Kingston websites have been affected, but City of Kingston email services continue to function at this time. According to the City, an investigation into the current disruption is ongoing at this time.

The City is expected to issue updates on this matter via its social media accounts in the coming hours. This article will be updated when further information becomes available.


Update (Thursday, Mar. 14, 2024, at 1:40 p.m.):

The City of Kingston has now communicated that the issue affect its website and the Utilities Kingston website has been resolved.

Just before 1:30 p.m. on Thursday, Mar. 14, 2024, the City posted the update to its social media channels.

“The issue is now resolved. Thank you for your patience,” the City stated on its Facebook page.

No further details were provided at the time.

As reported earlier (see above) the outage of the City’s website and the Utilities Kingston website was due to technical issues with a third party service provider. The City said that the service provider involved with the most recent service disruptions is not the same third party service provider that experienced issues last week leading to the disruption of a number of the City’s online services.

The City emphasized that, in both disruptions, no cyberattacks or hacking were involved.

Kingstonist will continue to update this article if/when more information becomes available.

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